Recent Issues & What We’re Doing About Them

Hello gamers,

We know the previous few months have had some ongoing points impacting gameplay and wished to take a second to handle all the pieces. We know the under points have been extraordinarily irritating to take care of and we’re sorry they’ve endured for therefore lengthy.

First of all, we wish to give a quick assertion on dishonest. Combating cheaters is one in every of our highest priorities and we’re using a number of inner groups and exterior sources to search out new options for this downside. We’ll be sharing extra info relating to these efforts in our upcoming Community Letter and 2020 Roadmap submit in early March.

Now let’s speak about among the points, why they’ve remained such an issue, and what we’re doing about it.

Poor Performance (FPS), FPS Stuttering/Freezing & Crashing Issues

We’ve acquired a lot of suggestions relating to efficiency points, together with FPS drops, stuttering, and crashing and regardless of these efforts, we’ve discovered that efficiency points and crashes have been rising for the reason that January replace.

Our growth staff is conducting ongoing multi-faceted assessments and evaluation in an try to determine and resolve the problems inflicting this efficiency loss and inflicting sport crashes. The troublesome half is that a few of these points are impacting particular , or occur in distinctive conditions that are troublesome to breed. To enhance efficiency points, which have to trace down the particular trigger, which frequently means needing to breed the particular steps resulting in the difficulty. We wish to thank all of you who’ve despatched in your replay information and system information to assist us as we attempt to determine the trigger.

If you might be experiencing efficiency drops, FPS stutter, or sport crashes, please contact our assist staff at www.pubg.com/assist and share no matter info you possibly can relating to your PC and some other info you consider is related.

This is a prime precedence for us proper now and we thank these of you who’re affected in your persistence.

DDoS Attacks Against our Game Servers

As many on-line video games are pressured to take care of infrequently, our servers have been the goal of intermittent DDoS (distributed denial-of-service) assaults. When a sport server is underneath assault by DDoS assaults, all gamers who’re within the server virtually actually face connection points akin to community delays, a major ping enhance, and extreme packet loss. Unfortunately, our servers have been more and more focused for these assaults. Last November, the depth of the assaults elevated to a degree we hadn’t skilled earlier than, which elevated once more in February.

Our dev staff has been rising our DDoS protection options, working with varied server infrastructure suppliers and analyzing their effectiveness with a purpose to defend our sport servers and supply a extra steady service. At the identical time, we’re engaged on our personal protection system particularly designed to guard PUBG’s sport servers.

While testing varied DDoS protection options from exterior infrastructure suppliers, server areas had been usually positioned distant from normal areas, which resulted in elevated ping and different community points for some gamers. Additionally, many gamers have suffered fixed packet loss points because of the experimental DDoS protection options deployed by these suppliers. We know that we might have been far more open in speaking these causes with you, however didn’t wish to contaminate assessments and outcomes by letting the attackers know we had been doing this testing. Regardless, our honest apologies to gamers who skilled ongoing connectivity points throughout this time.

The excellent news is, our not too long ago developed inner answer has diminished the influence of DDoS assaults by practically 85%. This is and can stay an ongoing concern, however our dev staff may also proceed to work on and implement further measures to mitigate the influence of DDoS assaults once they happen.

DDoS server assaults are a critical crime and we’ve been gathering all info we are able to to take authorized motion towards the perpetrators.

Arcade – Team Deathmatch Matchmaking Issues [Mostly Resolved]

Team Deathmatch is PUBG’s first “Arcade” sport mode and we’ve been thrilled to see such an excellent response to this point. Unfortunately, we discovered some points with TDM matchmaking that prompted gamers to have prolonged matchmaking occasions or typically not be matched in any respect. Additionally, one other concern was recognized that typically prompted groups to have greater than eight gamers, with lower than eight on the opposite staff.

The staff in command of this mode analyzed the reason for these points after they had been reported and labored to deploy a hotfix to the difficulty affecting staff measurement, which is now resolved. The points associated to matchmaking occasions at present stay and whereas we’ve improved the state of affairs with some back-end enhancements, we’re actively engaged on a everlasting answer.

While we proceed work on this, if you happen to expertise any of the above issues, please tell us via our neighborhood channels or PUBG.com/assist.

Disabled Custom Match Presets

We’ve acquired studies that customized match presets are usually not functioning correctly for the reason that final patch.
This concern was an unlucky facet impact of enhancements being made to back-end customized match code. We’ve taken motion to resolve present saved presets, however it’s going to take time to repair this concern fully. The excellent news is that saving and loading new presets now works accurately. Our apologies for these affected by this concern.

Unrelated to customized matches, we’ve resolved different latest points akin to participant stats not being utilized correctly, lack of ability to create FACEIT matches, and gamers falling via the bottom at a particular location on Karakin.

In Closing

We perceive there are lots of different high-priority points impacting gameplay. One of our main targets this yr is to be extra clear with what we’re engaged on, so we wished to get this letter out to you to handle among the extra notable points we’ve confronted not too long ago.

Rest assured, we’ll proceed to work on the unresolved points and can do our greatest to be extra open with particulars on these topics transferring ahead.

Thank you

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